New at Intercom
Support
New feature
Reporting

New improvements to Fin AI Agent reporting

Mark avatar
Shared by Mark • February 14, 2025

The Fin AI Agent report now provides you with deeper insights into customer satisfaction, resolution rates, and Fin’s overall impact on your support team.

Here’s what's changed:

  • Monitor Fin’s impact with new involvement charts: See how many conversations Fin is handling, broken down by channel. Identify where Fin excels and where to expand its use.
  • Measure resolution trends over time: Track how many conversations Fin successfully resolves and how that changes over time.
  • Identify ways to improve your content: See which content drives the highest resolution rates and focus updates where they matter most.

👉 Check out your improved Fin report today.