New improvements to Fin AI Agent reporting
Shared by Mark
• February 14, 2025
The Fin AI Agent report now provides you with deeper insights into customer satisfaction, resolution rates, and Fin’s overall impact on your support team.
Here’s what's changed:
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Monitor Fin’s impact with new involvement charts: See how many conversations Fin is handling, broken down by channel. Identify where Fin excels and where to expand its use.
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Measure resolution trends over time: Track how many conversations Fin successfully resolves and how that changes over time.
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Identify ways to improve your content: See which content drives the highest resolution rates and focus updates where they matter most.
👉 Check out your improved Fin report today.