New at Intercom
Fin
New feature

Introducing Channeled for Slack support

Sabrina avatar
Shared by Sabrina • February 14, 2025

Through Intercom’s partnership with Channeled, you can add Slack as a support channel managed alongside all other conversations in the Inbox. Use Channeled to easily configure escalation shortcuts, track performance metrics and customer sentiment, and manage your Slack support in one place.

The best part? Fin can now deliver instant, accurate answers on Slack—expanding your AI-first customer service to even more channels.