New at Intercom
New feature
Fin
AI

Easier setup, better insights: Take full control with Fin Guidance

Zoe avatar
Shared by Zoe • March 18, 2025

Fine-tuning how Fin communicates is now easier than ever. With the latest updates to Fin Guidance, you can ensure every response aligns with your brand, support policies, and customer expectations—without complex setup or training.

What’s new:

Faster setup – Get started instantly with ready-to-use templates.

Smarter suggestions – AI-powered writing recommendations help you refine guidance.

Deeper insights – New performance metrics show how guidance impacts responses.

Effortless management – Easily enable or disable guidance with one click.

These updates give you more control over Fin’s behavior, so you can shape every interaction with precision. Head to Fin Guidance in your workspace to explore the latest improvements.