New at Intercom
Outbound Messaging
Feature update

Use smart links to share content

Sapna avatar
Shared by Sapna • January 03, 2023

With smart links you can now seamlessly launch Product Tours, Articles, News items, and Surveys from your Posts, Chats, and Banners. Smart links trigger content without end users being taken to another page or forcing a page refresh in order to load, meaning a better end user experience 🙌

Smart links can be inserted from:

  • The content inserter in Posts and Chats
  • The link inserter by highlighting the text in Posts, Chats, and Banners