Ditch long hold times and give customers the choice to move to the Messenger with Switch 📞 ➡️ 💬

With Switch, it’s not just possible, but easy to move inbound call volume to messaging — built to handle support at any scale, and reduce wait times for your customers.

Why Switch?

• It’s fast: Customers want answers fast, and using Switch means they don’t have to wait on hold—they can just seamlessly switch to messaging for quick answers
• It’s easy: Your customers can simply select the option to switch when they call
• It’s cost-effective: Moving calls to messaging is more cost-effective and more efficient for your team, so you can scale support without hiring more people
• It’s personal: You can provide a personalized experience when they reach the Messenger
• It works right away: Switch works with any phone provider, and is completely code-free

To learn more, visit our help center, or check out Switch in Settings.