The new Articles API enables you to automatically create, update, sync, and analyze help articles, even across multiple help centers or third-party knowledge bases.

Automatically manage and sync your help documents 🔄

Reduce the time it takes to manage your help documentation by programmatically creating, reading, updating, or deleting Intercom Articles, and then effortlessly sync them across custom-built CMSs, third-party knowledge bases, or multiple help centers.

Optimize your self-serve support and article performance ✅

Better understand and improve your help documents by easily exporting performance metrics - such as views, number of conversations created, and reactions - to analytics tools or data warehouses outside of Intercom.

Surface your articles in your app or website 💻

Improve self-service support by leveraging native Intercom features - such as the Article Inserter app - with articles from third-party or custom-built help centers.

Articles API is part of the new API v2.1, which also includes the ability to delete Companies, as well as archive and unarchive Contacts. Getting started is easy! Review our developer docs to see how.