Get more from your reporting in Intercom with topic data

You can now report on conversations at the topic level when you export conversation data, allowing you to monitor topic performance over time. You can also filter the data export by topic using the dropdown menu beside the date filter, giving you even more control over what gets included in your data exports.

To get started, visit the Conversation Data Exports page, expand the ‘Conversation information’, and check the box for ‘Topic’.