Keep your inbox automation organized by archiving and deleting unused SLAs 🧹

You can now streamline your list of SLAs by archiving and deleting ones that you no longer need.

What's the difference between archiving and deleting?

• Archiving an SLA target removes it from your SLA list, but maintains the historic data for use in reporting. You can only archive SLAs not being used in rules.
• Deleting an SLA removes it from your SLA list and conversations where the target is applied. It will no longer be visible in reports too. You can only delete archived SLAs.

To learn more about keeping your SLAs organized, read our help doc.