New at Intercom
With new tagging permissions, you can restrict the ability to create, edit, and archive conversation tags to specific teammates.
By default, any teammate who โCan manage workspace dataโ will be granted the new tagging permission as well. You can change this, or assign permission to others by going to Teammatesโ Settings and editing each user.
Tagging permissions also works with Custom Roles, making it even easier and more efficient to ensure that different teammates have consistent access to the right privileges.
To learn more about managing conversation tags, read our help doc.