In addition to significant speed improvements, our completely revamped Shopify app more accurately syncs customer data, enables new order creation from the Inbox, surfaces detailed order information, and more!

Resolve order issues faster with improved customer data syncing and more order details in the Inbox 🔄

We surface tracking information, order confirmation links, product SKUs, and more inside the Inbox so your team doesn’t have to spend time manually searching for the relevant information.

Improved data syncing between Intercom and Shopify ensures your order and customer data are accurate and up to date. Now you can look up your customer’s profile using their order number or email address, even if it doesn’t match the one in Intercom.

Quickly create orders and share products or order status during conversations 🔗

Seamlessly create new orders, search for specific products, send product links, and share an order’s status right from the Inbox while you're chatting with your customers - no need to open Shopify.

Enable your customers to resolve their own questions 🙋🏾‍♀️

Enable multiple languages in the Shopify app on your Messenger home screen so your customers can self-serve support in their own language.

If you’re already using the Shopify app, explore the new features in our help docs. Visit the Intercom App Store to install the Shopify app.