Are teammates forgetting to change their status to away by the end of their shift? No problem! Turn on Automatic Away Mode to ensure teammates' status changes to away or away & reassign after a defined duration of inactivity.

In addition, to better match with their shift schedule, teammates who belong to multiple workspaces can now configure their away status, conversation reassignment and away status reasons independently per-workspace.

Learn more here.

Create and select customized templates with ease with our latest email template updates. 🎉

You'll be able to:

• Preview templates to select the right one when creating emails.
• Duplicate custom templates to save time when creating templates.
• Add more customizations to your emails with the ability to change layout background color, padding, and corner radius.

Learn more in this help article.

You can now create more professional looking emails with customisable signatures ✉️ 🎉. They are applied to all support emails sent from the Inbox and can be customised in the following ways:

• Add a logo
• Adjust the height and width of the logo
• Reposition the logo
• Add attributes and free text
• You can also add HTML blocks for ultimate flexibility

[UPDATE] On July 31st - new attributes like job title, phone number, email ID and department have recently been added to improve customisability.
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Learn more in this help article.

Have you got something that’s important for your customers to see? Like your company’s social media pages, blog, or community forums?

You can now add links from your Messenger Home space. Simple. Effective!

Configure your links in the Home section of your Messenger Settings here.

It may be mini, but the new Compact Messenger is certainly mighty!

You now have more choice when it comes to how the Messenger shows up on your website. Compact is your simple, refined Messenger with all of the support-focused power of Intercom behind it 💪

If you're a customer looking to get started, make sure you’re using the latest version of the Messenger and learn more about setting up Compact.

Not a customer yet? Get your demo here 😄

With smart links you can now seamlessly launch Product Tours, Articles, News items, and Surveys from your Posts, Chats, and Banners. Smart links trigger content without end users being taken to another page or forcing a page refresh in order to load, meaning a better end user experience 🙌

Smart links can be inserted from:

• The content inserter in Posts and Chats
• The link inserter by highlighting the text in Posts, Chats, and Banners

We've added a number of new formatting capabilities to our email product 📧 You can now:

• Add a spacer block
• Create custom button styles (outline style, corner radius and custom padding)
• Resize images
• Add social icons and links

Hi there! You can now use a CSV file of matching attributes to filter and target existing contacts. This will enable improved targeting for your messages and will save you time 🙌

The new feature can be found in:

• The outbound composer for any content type under '+ Add audience rule'
• The contacts page under '+ Add filter'
• The series entry rules under '+ Add a rule'

To learn more, check out this help article.

We've introduced a new way to triggering data syncs using our Salesforce app.
The manual bulk sync enables teammates to manually trigger data syncs between Intercom and Salesforce at any time 🔀

Now you can more easily;

• Achieve data parity between Intercom and Salesforce either before going live or on an ongoing basis.
• React to internal data schema changes easily by updating mappings and syncing records in bulk.

Read more in our help documentation 📚

The latest version of our API is now available.

• Introducing the News API: share important product updates, announcements and more, directly in the Messenger through the API.
• We added webhook topics that fire when a company is deleted or updated, and when a contact re-subscribes to receive emails.
• We now include subscription type information in the webhook payload when a contact unsubscribes from communication.
• We now include associated Custom Object data in Conversation search responses.

Learn more about the API updates here.

👉 Get started using API v2.7.
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