Move away from just using plain text in mobile push messages. Add images to make mobile push more contextual, personalized and engaging. 🎉
Available on both Android and iOS, you can now add images to your mobile push messages to make them more engaging and increase their open rates when delivered to the user’s device’s notification center.
You would need to upgrade to the latest mobile SDK to use this feature. To learn more about rich push messages, visit the Help Center.
We're excited to announce that we now offer Australian Data Hosting!
Following our launch of European Data Hosting, Australia is the latest location in our Regional Data Hosting program. This means that Australian businesses can now have their customer data processed locally when using Intercom’s platform.
The data that will remain in-region when being processed includes:
Our regional data hosting program aims to bring the same great Intercom experience, hosted closer to home.
Read more about data hosting and how our engineering team managed this infrastructure project on our blog.
Now you can handle your Instagram direct messages right from your Intercom Inbox, helping you deliver faster responses while maximizing convenience for both your team and your customers. And to keep your team efficient, Instagram works with all the same Inbox automations you rely on, such as macros, rules, SLAs, and more.
Install the Instagram app from our app store, or visit our help center to learn more.
Create tailored and personalized emails across the entire customer lifecycle - offering up the right content at the right time with our newest feature - Dynamic Content.
What are the benefits?
Check out this article to learn how to get started.
With our latest release we have improved the reporting available for Articles. A new section called “Search results” shows you what keywords your customers are searching for and how often, the click through rate and average number of articles returned for each keyword, and the performance of those articles. Improvements to the “Article engagement section” now show you the performance of an article over time, positive and neutral reactions in addition to negative reactions, and viewing improvements like filters and toggling between numbers or percentages.
Why was this change made?
The old version did not support exporting stats related to our new product Surveys as well as Product Tours and Series. With this new version, workspaces can export the performance of outbound messages, bots, and surveys!
What does this mean for me?
Apply tags to Answers to help organize your Resolution Bot content. New filters for tags on the Answers list also make finding specific Answers a breeze. With tags you can better manage your Answers as you scale.
We have added Ukrainian as a supported end-user language for all customers. This includes support across customer-facing experiences provided by Messenger, Articles, and Resolution Bot, making it easier for businesses and organizations to communicate with people in Ukraine.
You can now enjoy the increased flexibility and simplicity of designing emails with our new multi-column email layouts and editor improvements.
From nurture campaigns to onboarding experiences—and much more—Surveys helps you capture and automatically act on valuable customer insights.
Here’s why you will love Intercom Surveys:
Check out Surveys, or visit our help center to learn more.
*In order to use mobile surveys, ensure you are on a minimum SDK version of 12.0.0 for Android & iOS.