Now you can duplicate a tour in a single click. Whether you want to customize content or target different audiences, it’s now faster to create multiple versions of a tour.
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You can now send new data from Intercom to Salesforce, including:

• Send the country and continent of leads you capture in Intercom, over to Salesforce (configure here under "Map data sent to Salesforce").

• Create unique lead sources for leads captured by Operator and different Custom Bots. This will give you more granular attribution data for Intercom in Salesforce.

• When a new lead is created in Salesforce via the Intercom Inbox, the owner in Salesforce will now default to the Intercom owner if one is set. (You can enable this here under "Maintain lead and account ownership").

To install our Salesforce integration, head here. To learn more about it, check out this page on our docs site.

Custom Bots can now be targeted specifically to your mobile app users! Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.

Use our bots to provide better personalization at scale during critical moments of the customer lifecycle like when users first sign up for your app, or when they want to upgrade to a paid plan.

Note: To use Custom Bots on mobile you must upgrade your Mobile SDK to at least v5.3.0. Send the appropriate link to your mobile development team for SDK install instructions: iOS or Android.

For more details on how to use Custom Bots on mobile, see our docs here.

You can now combine 'and' & 'or' rules when defining the audience for your messages and campaign messages, making it much easier to target the exact people you want to reach.

This also makes it easier for you and your teammates to quickly see the audience rules for a particular message or campaign.

To learn more about targeting your messages, check out our docs. You can also learn about combining 'and' & 'or' rules in People and Company filters too.

With Product Tours you can guide customers through your product to turn new sign-ups into successful customers. Tours are perfect for product onboarding, feature announcements, and proactive support. See what Product Tours can do for you:

Improve product onboarding and adoption
Help customers discover everything they need to know about your product with interactive tours.

Code-free and super simple
Easily build beautiful, interactive multi-step tours without tying up engineering or design resources.

Video tours
Explain your product with video to maximize engagement and personalization.

Works across Intercom
Enhance your customer experience by surfacing tours with bots, embedding them in conversations and more.

Get started with Product Tours here, or learn more here.

🤖💾Now you can convert an existing Custom Bot to a different bot type, without starting over from scratch. For example, you could turn a Custom Bot for visitors into one for users, or a Custom Bot from a button.

Sales reps can now be notified via email, desktop, or mobile notification when leads from accounts they own revisit your website. This allows them to follow-up at the perfect time and know which accounts are actively evaluating your product. This is the latest addition to our set of account-based marketing features to help you convert more of your target accounts into customers. Check it out:

To get started, head to your accounts page and import accounts and owners from Salesforce. Then, sales reps can enable notifications here. If you need help, see our new collection of docs on ABM. Note: you will need to be on our Premium plans to use these new features, chat with us today if you're interested in using them.

We’ve simplified the message creation flow to make it easier for teams to launch new visitor and user auto messages.

The most notable changes are:

1. Channel selection is now done upfront followed by the message composer so that you can immediately focus on the content of your message first.
2. New steps for Scheduling (start/stop times) and Delivery (time on page, URL targeting, etc) have been created so that all relevant features live under the same step.

We’ve also introduced a few new improvements that provide more flexibility and customizability to your messages:

• You can now set multiple URL targeting rules for User auto messages and with more conditions such as ‘does not contain’, ‘starts with’, and ‘ends with’.
• Start and Stop times are now included for Visitor Auto Messages in the Scheduling step
• Stop date can now be customized and is determined by the workspace’s timezone (instead of being locked at GMT).

📎The Security Settings Page is the new home for settings that help keep your Workspace secure - including a new option to turn on/off ability for users to include attachments in conversations.

Now launch a Custom Bot when a visitor clicks a button on your website, allowing you to engage high-intent leads immediately. With Custom Bots you can move qualified leads directly to a conversation and convert them faster than with static web forms. Simply point and click on a specific button on your site to easily build a bot, no coding required.

If you'd like to learn more, visit our help center.