It's now much quicker to add and remove filters on your people and company lists. Simply search for the attribute or event you want to filter by (no more scrolling!) and easily see which filters are already applied.

Now you can use Operator’s lead qualification skill in any of the 38 languages supported by the Intercom Messenger. Operator will only qualify leads whose browser language matches the default language in your messenger settings.

You can enable Operator's lead qualification skill here.

We've revamped the webhooks dashboard to make it much easier to manage and debug your webhooks. See the status of all your webhooks at a glance, and click into individual subscriptions to see successful and failed attempts over time, recent notifications and any error responses.
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We've also added the webhook Subscription ID to the request headers so you can more easily identify which webhook subscription a notification is related to.
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Learn more about the changes on our developer blog or head to our webhooks docs.

Now you can add custom links to the footer of your Help Center. Link back to your website, web app, and more so customers can get where they need to go faster.

Go to your Help Center settings to get started.

You can now export your Engage message data to a CSV file. Each message recipient will have a separate row with clicks, opens, goal conversions, and more all noted and timestamped.

You can export message data in three places:

1. Engage insights: See data on all messages sent in a given timeframe
2. Individual messages: See complete historical performance of a single message
3. Campaigns: See data on all messages sent from a campaign

Check out our new doc to learn more.

You can now be strategic and capture more of the right types of leads by targeting Visitor Auto Messages and choosing who can see the Messenger using data from Clearbit Reveal.

Target visitors based on company data like their company size, industry, revenue and more.

Simply connect your Clearbit Reveal account in the integrations hub, or take a look at our docs to find out more.

We've added even more features to our Salesforce integration so it's easier than ever to keep Intercom and Salesforce in sync.

• Automatically create new leads: Send leads captured with Operator or through Visitor Auto Messages straight to Salesforce
• Keep Salesforce up to date: Map and sync data from Intercom to the specific Salesforce fields you already use
• Track every interaction: Send any Intercom message – including customer and admin replies, manual messages and notes – to Salesforce as Tasks

You can set up the integration from the integrations hub, or find out more in our docs.

Our bot Operator can now qualify leads on your website for you, making it quicker to spot high value leads and letting you focus on the thing only humans can do: selling.
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Simply define the qualification data you want Operator to collect. Then, based on how a lead responds, Operator can automatically:

• Route the conversation to a team or teammate
• Tag the lead so they’re automatically added to your segments and campaigns
• Treate a new lead in Salesforce

Set up this new skill in your Operator settings, or find out more in our docs.
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In our biggest update ever, we’ve added a ton of new features to our Engage and Respond products to make Intercom the quickest way to get more leads from your website.
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Here are some of the highlights:

• Clearbit Reveal Integration: Trigger messages and choose who can see the messenger
• Operator Lead Qualification Skill: Auto-qualify and route leads with our bot
• Round Robin Assignment: Evenly distribute new leads across your team
• Qualification Profiles: Record and keep track of data about individual leads
• Leads Report: Measure the value of live chat with all-new reports
• Salesforce Integration: Automatically create leads from Intercom and sync data
• Messenger Visibility: Control who can see the messenger on your website
• Trigger Times: Send Auto Messages only when you’re available to respond

There are plenty more new features – check out this guide for the full run down on what’s new.

Or, read more about why we’ve built these new features on our blog.

New Qualification Profiles make it easy to standardize lead qualification across your team and keep track of new information you collect when chatting with a lead.
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These profiles are totally customizable - just define the data that’s important to your team and you’ll see it for every lead and user.
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And if you’re using Respond, you’ll see these profiles right in the inbox so your sales team will always ask the right questions to further qualify leads as a conversation progresses.
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You can set up Qualification Profiles in your app settings, or find out more in our docs.