Chat to more of the types of leads you want by only displaying the Messenger to specific visitors based on page, behavior, location, Clearbit Reveal data, and more.
For example, you might only want to allow leads from large companies or leads showing signs of purchase intent to chat with you.
Set up Messenger Visibility in your messenger settings or find out more in our docs.
You can now automatically assign conversations to available team members on a rotating basis, making it easy to fairly share leads or support queries between your team.
You can choose Round Robin Assignment:
Read our docs to find out more.
The all-new Leads Report makes it easy to see the impact of live chat for your business.
In this new report you can see:
Find it in your Respond Reports, or take a look at our docs for more information.
You can now ask visitors to enter their email address in response to a Visitor Auto Message and take follow-up actions when they do.
For example, you can target specific visitors on your website and ask for their email address in exchange for content such as a webinar or coupon.
Once a visitor enters their email address, you can choose to automatically:
Try it out in your next Visitor Auto Message, or find out more in our docs.
Choose specific trigger times for your Auto Messages so they only send when your team is able to reply. For example, you might only want to proactively message leads on your website during your business hours.
You can choose to trigger each User or Visitor Auto Message based on your team’s Office Hours or for any custom time period. Read more about how it works in our docs.
We've made Visitor Auto Messages more powerful to help you capture even more leads from your website.
You can now:
Try these options when setting up your next Visitor Auto Message, or check out our docs for more on setting up effective messages.
We’ve completely rebuilt Insights for Respond. An all-new Reports section makes it easy to track your individual teammates, teams, and organizational performance, so you can see what’s happening and where you can improve.
A few highlights:
Explore all of the new Reports here. Visit our docs for more details.
Note: Respond Reports replaces Respond Insights.
We've built a brand new two-way integration that makes the combination of Intercom and Salesforce a whole lot more powerful.
Set up takes just a couple of clicks from the integrations hub. Check out our docs for more details.
Note: This replaces our previous Salesforce integration. If you're using the old integration, it will continue to work but we recommend installing the new one as it lets you do much more.
We’re excited to introduce Operator, our new bot for better customer experiences. Watch this quick video to see Operator in action:
Operator is simple, smart, and helpful
You can manage and discover skills of Operator in settings or check out our docs to learn more.
When you snooze a conversation you now have the option to choose a specific day and time for the conversation to reopen. This can be really helpful when you need to follow up on a conversation on a specific date that isn't covered in our quick preset options.
To learn more check out our docs.