You can now turn off advanced keyboard shortcuts in the team inbox. If you would like to change your keyboard shortcut settings, just press from anywhere in Intercom.

This new design allows people to have conversations with your team on your website and web apps without needing to open the full Messenger. Check out our docs to learn more.

Adding SMS gives website visitors more flexibility to choose the channel that is right for them, which generates more leads for your business. Beta customers who enabled this feature saw a 30% lift in leads captured. Here's how it works:

After starting a conversation, visitors can now choose to be notified via SMS:

When your team responds, the visitor will be notified and can jump right back into the conversation on your website:
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To turn on SMS notifications for your website just head to your messenger settings to opt-in. And you can learn more about it on our docs site.

Previously, when a visitor started a new conversation or replied to a visitor auto message, the email collector appeared immediately and on its own. We’ve added a message before the email collector that helps set visitor expectations and encourages them to provide their email address. We also delay showing the email collector in real-time scenarios. And now all these components are visible in the teammate inbox. Check out our docs to learn more.

You can change or update your profile information at any time by selecting the editor badge next to your profile picture.
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Download Intercom Conversations for iOS and Android today.

The integration installs the Messenger on your Shopify store and tracks your visitors’ actions as events in Intercom so you can better engage, convert and support them.

Find out more in our docs or install the integration from the Shopify App Store.

This change is in preparation for some exciting new features we're working on. Stay tuned :)

We've made some improvements to Smart Campaigns to give you more control over when people leave your campaign and new rules to trigger follow-up messages.

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This new goal is helpful if you're trying to start a conversation with people in your campaign, but don't want them to receive additional messages once they reply to one. When people reach the goal, they'll be removed from the campaign.
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New message engagement rules: Replied, unsubscribed, and bounced

You can now trigger messages inside of campaigns when someone has or hasn't replied to another message. This allows you to follow up on messages that asked for a response but didn't get one, or, prevent users from receiving specific messages if they respond to another.

You can also now trigger messages when someone unsubscribes or their email bounces. This allows you to send follow-up communications via in-app messages, or, ask them to update their email address.

We've relocated several features to reside under the products they're available on:

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• Auto messages to users and leads and manual messages are now in the Engage section

• Assignment rules are now in the Respond section

We’ve released Personal Access Tokens, which – along with OAuth – replace API Keys as the method for authorizing access to your data.
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If you're using API Keys – whether to access your own Intercom data through the API or to access other people's data through an integration you’ve built – as soon as possible.
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You'll find all the information you need to upgrade here, including key dates.

If you’ve provided your API Key to a third party in order to use an integration you don’t need to take any action. Those integrations may prompt you to reauthenticate once they’ve upgraded to OAuth, which takes just a couple of clicks.