• For manual messages composed from the user list, you can now use rich formatting and add images, videos, and more.

• Manual messages based on rules will now use a single page composer (similar to the one used for auto messages). This allows you to edit your audience at any time before sending.

• Lastly, you can now create a new message from the manual message list.

Give these changes a try and let us know what you think.

1. 3D Touching the app's icon on iPhone 6s and iPhone 6s Plus enables you to launch into a specific inbox or into the People list
2. You can now peek and pop conversations, user profiles and links using 3D touch
3. If the last action on a conversation was a note, your next action by default will be a note as well. This should save you from accidentally responding to a user with what you thought was a note 😉
4. We've swapped the Saved Replies button in conversations with a button to switch between writing a note and reply

1. Teammates are now considered active as long as they have the Intercom web app open, or if they reply to a conversation from web, mobile, or email. This improves the accuracy of a teammate's last active state.

2. We’ve also improved how we determine which teammates' avatars appear in the app profile card. We now only show teammates who have been the first to reply to a user-initiated conversation in the last week. This helps ensure your users see the people most likely to reply to their message.

• A friendlier and more engaging launcher for the Intercom Messenger
• Auto Messaging visitors based on their behavior on your website (Pro)
• Insights into conversation volume, visitor auto message performance, and how they benchmark against other Intercom customers’ (Pro)

Here is a quick video to show you how they work:

You can add Acquire to your existing account or learn more about the product here.

This new design will be used in all cases except for when a user replies to a plain email. In this case, the plain email template will be used for the admin's reply for consistency.