It may be mini, but the new Compact Messenger is certainly mighty!
You now have more choice when it comes to how the Messenger shows up on your website. Compact is your simple, refined Messenger with all of the support-focused power of Intercom behind it πͺ
If you're a customer looking to get started, make sure youβre using the latest version of the Messenger and learn more about setting up Compact.
Not a customer yet? Get your demo here π
With smart links you can now seamlessly launch Product Tours, Articles, News items, and Surveys from your Posts, Chats, and Banners. Smart links trigger content without end users being taken to another page or forcing a page refresh in order to load, meaning a better end user experience π
Smart links can be inserted from:
We've added a number of new formatting capabilities to our email product π§ You can now:
Hi there! You can now use a CSV file of matching attributes to filter and target existing contacts. This will enable improved targeting for your messages and will save you time π
The new feature can be found in:
To learn more, check out this help article.
We've introduced a new way to triggering data syncs using our Salesforce app.
The manual bulk sync enables teammates to manually trigger data syncs between Intercom and Salesforce at any time π
Now you can more easily;
Read more in our help documentation π
The latest version of our API is now available.
Learn more about the API updates here.
π Get started using API v2.7.
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The support agents' favorite feature has made a come back: The inbox of π is now available in the Next-Gen Inbox. And it now comes with a new addition π
The updated Achievements feature includes:
To access this, on your keyboard just hit CMD+K (Mac) or Ctrl+K (Windows) > select Achievements.
Note: This feature is only accessible in the Next-Gen Inbox. If you haven't upgraded yet, learn how here.
Hi there, Custom Objects are now visible in the Inbox sidebar, enabling agents to quickly see more user and conversation context. With Custom Objects in the Inbox, agents no longer have to switch between Intercom and external systems or ask customers to submit repetitive information! Now, agents have all the context they need at their fingertips to answer customer questions in a personal way.
To learn more, click here.
Hi there! Weβve released a new WYSIWYG email template editor to help you design engaging, on-brand emails, quickly and easily without the need to code.
Use the visual editor to resize images, edit font and styling, create blocks of content, manage alignment and more.
Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action.
To learn more, click here.
Hi there! Weβve updated our plans to allow you to enforce strong authentication controls and have visibility into teammate activity on your workspace. All plans now include:
For more info on these features and how to set them up, take a look at our documentation; Teammate Activity Logs, 2FA and Google SSO.