New at Intercom
Messenger
New feature

Introducing the Compact Messenger - A highly focused Messenger for your highly focused customers πŸš€

Christine avatar
Shared by Christine β€’ January 11, 2023

It may be mini, but the new Compact Messenger is certainly mighty!

You now have more choice when it comes to how the Messenger shows up on your website. Compact is your simple, refined Messenger with all of the support-focused power of Intercom behind it πŸ’ͺ

If you're a customer looking to get started, make sure you’re using the latest version of the Messenger and learn more about setting up Compact.

Not a customer yet? Get your demo here πŸ˜„

Outbound Messaging
Feature update

Use smart links to share content

Sapna avatar
Shared by Sapna β€’ January 03, 2023

With smart links you can now seamlessly launch Product Tours, Articles, News items, and Surveys from your Posts, Chats, and Banners. Smart links trigger content without end users being taken to another page or forcing a page refresh in order to load, meaning a better end user experience πŸ™Œ

Smart links can be inserted from:

  • The content inserter in Posts and Chats
  • The link inserter by highlighting the text in Posts, Chats, and Banners
Outbound Messaging

New Email Improvements

Mark avatar
Shared by Mark β€’ December 12, 2022

We've added a number of new formatting capabilities to our email product πŸ“§ You can now:

  • Add a spacer block
  • Create custom button styles (outline style, corner radius and custom padding)
  • Resize images
  • Add social icons and links
New feature
Outbound Messaging

Filter your audiences by CSV files

Sapna avatar
Shared by Sapna β€’ December 12, 2022

Hi there! You can now use a CSV file of matching attributes to filter and target existing contacts. This will enable improved targeting for your messages and will save you time πŸ™Œ

The new feature can be found in:

  • The outbound composer for any content type under '+ Add audience rule'
  • The contacts page under '+ Add filter'
  • The series entry rules under '+ Add a rule'

To learn more, check out this help article.

Feature update
Apps & API

Sync lead and contact data in bulk with our Salesforce app

David avatar
Shared by David β€’ December 12, 2022

We've introduced a new way to triggering data syncs using our Salesforce app.
The manual bulk sync enables teammates to manually trigger data syncs between Intercom and Salesforce at any time πŸ”€

Now you can more easily;

  • Achieve data parity between Intercom and Salesforce either before going live or on an ongoing basis.
  • React to internal data schema changes easily by updating mappings and syncing records in bulk.

Read more in our help documentation πŸ“š

Apps & API
New

Manage News items and feeds on API 2.7 πŸš€

Johnny avatar
Shared by Johnny β€’ December 08, 2022

The latest version of our API is now available.

  • Introducing the News API: share important product updates, announcements and more, directly in the Messenger through the API.
  • We added webhook topics that fire when a company is deleted or updated, and when a contact re-subscribes to receive emails.
  • We now include subscription type information in the webhook payload when a contact unsubscribes from communication.
  • We now include associated Custom Object data in Conversation search responses.

Learn more about the API updates here.

πŸ‘‰ Get started using API v2.7.
​

Support
Product update
Inbox

Achievements (Inbox of πŸ’™)

Alissa avatar
Shared by Alissa β€’ December 07, 2022

The support agents' favorite feature has made a come back: The inbox of πŸ’™ is now available in the Next-Gen Inbox. And it now comes with a new addition πŸ‘

The updated Achievements feature includes:

  • Seeing positive ratings a customer has left 🀩
  • Viewing real-time core performance metrics πŸ“ˆ

To access this, on your keyboard just hit CMD+K (Mac) or Ctrl+K (Windows) > select Achievements.

Note: This feature is only accessible in the Next-Gen Inbox. If you haven't upgraded yet, learn how here.

Customer Data Platform
New feature

See more user context at a glance in the Inbox πŸŽ‰

Sonia avatar
Shared by Sonia β€’ November 09, 2022

Hi there, Custom Objects are now visible in the Inbox sidebar, enabling agents to quickly see more user and conversation context. With Custom Objects in the Inbox, agents no longer have to switch between Intercom and external systems or ask customers to submit repetitive information! Now, agents have all the context they need at their fingertips to answer customer questions in a personal way.

To learn more, click here.

Outbound Messaging

Email template editor πŸš€

Ashley avatar
Shared by Ashley β€’ November 02, 2022

Hi there! We’ve released a new WYSIWYG email template editor to help you design engaging, on-brand emails, quickly and easily without the need to code.

Use the visual editor to resize images, edit font and styling, create blocks of content, manage alignment and more.

Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action.

To learn more, click here.

Security & Settings

Protect your workspace with 2FA, Google Sign-On, and Teammate Activity Logs

Sonia avatar
Shared by Sonia β€’ October 25, 2022

Hi there! We’ve updated our plans to allow you to enforce strong authentication controls and have visibility into teammate activity on your workspace. All plans now include:

  • Ability to enforce 2 Factor Authentication (2FA) for all teammates in a workspace
  • Access to the Teammate Activity Logs

For more info on these features and how to set them up, take a look at our documentation; Teammate Activity Logs, 2FA and Google SSO.