The latest version of our API is packed with updates to improve data interoperability, streamline reporting, and enable more sophisticated workflows đź’Ş
Easily export message data via the API đź’¬ Export message data in a given timeframe to analyze the performance of your campaigns. You can also combine these data with external tools to understand precisely how your messages are impacting customer behavior.
Automatically deflect phone calls to the Intercom Messenger đź“ž We added an API for Switch, enabling you to reduce inbound call volume by deflecting incoming phone calls to the Intercom Messenger.
A number of improvements were made to our webhooks 🚀 We introduced versioning to payloads and topics, added new topics, and made updates to our Contact topics.
We now list Tag dependencies on deletion 🏷 If a Tag has dependencies and cannot be deleted, we now return an error message listing those dependent objects.
See a detailed description of the updates and get started using API v2.5 here.
The new Intercom Inbox is built to handle the volume, speed, and scale of internet business. Designed for the people who use it most, the new Inbox is packed with new features that streamline workflow and collaboration in order to increase team productivity, efficiency, and satisfaction.
Looking to increase your email open rates? Now, you can easily capture the attention of your different customer segments with dynamic subject lines.
Simply define your audience rules, personalize the subject line, and start sending highly targeted email campaigns.
Manage your Articles at scale with bulk actions! Simply select your Articles to publish or unpublish, move collections, or delete. And with new filters for status, language, tag, or collection you can quickly find the Articles needing your attention.
Since the release of Surveys in March, over 1.25 million users have been reached! We’re seeing Surveys helping our customers understand and get closer to their customers. To continue this momentum, we’ve built three new exciting Survey features.
Advanced Reporting for Surveys: Unlock powerful insights faster than ever before by slicing and dicing your survey responses using all your customer data within Intercom. Segment your NPS® scores by region, churn reasons by subscription type, and more - enabling you to better understand your customers and quickly take action.
Branching Logic: Design responsive surveys - sending customers down different paths depending on their answers to previous questions.
Triggering Surveys via code in your mobile app: Launch surveys from a button anywhere in your mobile app. Choose where you want to engage with users easily and in-context to capture relevant feedback.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠and Net Promoter System℠are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
In addition to other supported video hosting platforms, you can now embed YouTube Shorts in Articles. This video format is highly optimized for mobile video content consumption.
Move away from just using plain text in mobile push messages. Add images to make mobile push more contextual, personalized and engaging. 🎉
Available on both Android and iOS, you can now add images to your mobile push messages to make them more engaging and increase their open rates when delivered to the user’s device’s notification center.
You would need to upgrade to the latest mobile SDK to use this feature. To learn more about rich push messages, visit the Help Center.
We're excited to announce that we now offer Australian Data Hosting!
Following our launch of European Data Hosting, Australia is the latest location in our Regional Data Hosting program. This means that Australian businesses can now have their customer data processed locally when using Intercom’s platform.
The data that will remain in-region when being processed includes:
Our regional data hosting program aims to bring the same great Intercom experience, hosted closer to home.
Read more about data hosting and how our engineering team managed this infrastructure project on our blog.
Now you can handle your Instagram direct messages right from your Intercom Inbox, helping you deliver faster responses while maximizing convenience for both your team and your customers. And to keep your team efficient, Instagram works with all the same Inbox automations you rely on, such as macros, rules, SLAs, and more.
Install the Instagram app from our app store, or visit our help center to learn more.
Create tailored and personalized emails across the entire customer lifecycle - offering up the right content at the right time with our newest feature - Dynamic Content.
What are the benefits?
Check out this article to learn how to get started.