🤖💾Now you can convert an existing Custom Bot to a different bot type, without starting over from scratch. For example, you could turn a Custom Bot for visitors into one for users, or a Custom Bot from a button.

Sales reps can now be notified via email, desktop, or mobile notification when leads from accounts they own revisit your website. This allows them to follow-up at the perfect time and know which accounts are actively evaluating your product. This is the latest addition to our set of account-based marketing features to help you convert more of your target accounts into customers. Check it out:

To get started, head to your accounts page and import accounts and owners from Salesforce. Then, sales reps can enable notifications here. If you need help, see our new collection of docs on ABM. Note: you will need to be on our Premium plans to use these new features, chat with us today if you're interested in using them.

We’ve simplified the message creation flow to make it easier for teams to launch new visitor and user auto messages.

The most notable changes are:

1. Channel selection is now done upfront followed by the message composer so that you can immediately focus on the content of your message first.
2. New steps for Scheduling (start/stop times) and Delivery (time on page, URL targeting, etc) have been created so that all relevant features live under the same step.

We’ve also introduced a few new improvements that provide more flexibility and customizability to your messages:

• You can now set multiple URL targeting rules for User auto messages and with more conditions such as ‘does not contain’, ‘starts with’, and ‘ends with’.
• Start and Stop times are now included for Visitor Auto Messages in the Scheduling step
• Stop date can now be customized and is determined by the workspace’s timezone (instead of being locked at GMT).

📎The Security Settings Page is the new home for settings that help keep your Workspace secure - including a new option to turn on/off ability for users to include attachments in conversations.

Now launch a Custom Bot when a visitor clicks a button on your website, allowing you to engage high-intent leads immediately. With Custom Bots you can move qualified leads directly to a conversation and convert them faster than with static web forms. Simply point and click on a specific button on your site to easily build a bot, no coding required.

If you'd like to learn more, visit our help center.

You can now combine 'and' & 'or' rules in your People and Company filters, so it's much easier and quicker to create refined customer segments 🎉

Combining 'and' & 'or' rules will be coming to other parts of Intercom soon - watch this space! You can read more about filtering using 'and/or' in our docs.

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We’ve made it easier to find and insert emojis in your messages by adding an emoji inserter to our composer! You can now quickly create more engaging, personalized messages with a variety of rich content options.

Greet your customers by name and tailor responses based the information you collect with Custom Bots to provide a more personalized customer experience.

When customers search your help center, they will see more accurate results because our algorithm now matches entire search phrases — rather than just individual terms — and accounts for keywords in the article heading. In addition, your customers will be able to quickly determine which article is most helpful, as each result listed includes a preview of the content with the search term highlighted.

Improved search for Articles is available for any help center with English content.

Sales meetings are a critical step in your funnel, but scheduling them takes time and adds friction to your sales cycle. The Outlook Calendar app makes it easier than ever for leads and customers to book meetings into your Outlook calendar, right from the Messenger.

Share the app in a chat conversation, or send it automatically to your best leads via chatbots. Plus, add your calendar to your Intercom profile, your email signature or anywhere you wish – with your personalized, customizable public calendar link. Eliminate the back-and-forth, so you can focus on selling, not scheduling.

Install the app from the Intercom App Store, or see our docs to learn more.