You can get started with bulk Lead operations right away and they'll be added to our SDKs soon – in the meantime you can follow this guide for using them alongside our SDKs.
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If you're using Educate alongside Respond, now when a user starts a new conversation via the Messenger inside your app, we’ll automatically encourage them to visit your Help Center. This allows them to help themselves while they wait for your team to reply.

The auto responder is smart about who it messages and when—you can read more about how the responder works here.

Currently, this is only available to apps where the default language is English (localization for other languages coming soon). This is just the first step towards making help content automatically available through the Messenger 🚀—stay tuned!

We've made creating visitor auto messages faster and more reliable.

You'll find the new flow is similar to creating user auto messages:

1. Define your target audience using rules
2. Message: Compose your message, select who it's sent from, choose who should get the replies, and how it's delivered
3. Goal: Set your goal for the message
4. Review: Set it live 🚀

We built Educate to work seamlessly with our help desk product, Respond. It uses AI to automatically suggest help articles for you to share with customers, based on your conversation history, right from your team inbox.

Try it free and start scaling your support by giving your customers a way to help themselves.

We're just getting started. There are plenty of updates on the way!
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You can now turn off advanced keyboard shortcuts in the team inbox. If you would like to change your keyboard shortcut settings, just press from anywhere in Intercom.

This new design allows people to have conversations with your team on your website and web apps without needing to open the full Messenger. Check out our docs to learn more.

Adding SMS gives website visitors more flexibility to choose the channel that is right for them, which generates more leads for your business. Beta customers who enabled this feature saw a 30% lift in leads captured. Here's how it works:

After starting a conversation, visitors can now choose to be notified via SMS:

When your team responds, the visitor will be notified and can jump right back into the conversation on your website:
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To turn on SMS notifications for your website just head to your messenger settings to opt-in. And you can learn more about it on our docs site.

Previously, when a visitor started a new conversation or replied to a visitor auto message, the email collector appeared immediately and on its own. We’ve added a message before the email collector that helps set visitor expectations and encourages them to provide their email address. We also delay showing the email collector in real-time scenarios. And now all these components are visible in the teammate inbox. Check out our docs to learn more.

You can change or update your profile information at any time by selecting the editor badge next to your profile picture.
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Download Intercom Conversations for iOS and Android today.