Fin is the industry-leading AI agent for customer service
Fully capable of handling your entire frontline support, Fin is the most cost-effective way to scale your support and deliver exceptional customer experiences.
Trusted by 25K+ Businesses
- Amazon
- Frame.io
- Coda
- Envoy
- Atlassian
- Anthropic
- Microsoft
Fin is the only AI agent with human capabilities
Fin is ranked the #1 AI Agent by G2
It’s official: Fin is the best AI agent on the market
In G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
G2's AI Agent score
The top performing AI agent in customer service
AVERAGE RESOLUTION RATE
Fin customers see an average, out of the box resolution rate of over 50%
ACCURACY RATE
Fin’s industry-low hallucination rate makes it the safest AI agent in customer service
Just $0.99 per resolution for human-quality service
With Fin, you only pay for the outcome you care about most—resolved conversations. There’s no minimum spend, and you can manage your usage by using limit controls.
Thousands of businesses have seen transformational results
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Fin AI Agent is really one of those great things where you don't have to do a lot of work to prove its worth. We've seen iterations of chatbots in the past that require a lot of training to answer questions correctly and point to the correct data. That was never really an issue with Fin AI Agent. You turn it on, point it to a knowledge base, and just let it go"
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Fin AI Agent is really one of those great things where you don't have to do a lot of work to prove its worth. We've seen iterations of chatbots in the past that require a lot of training to answer questions correctly and point to the correct data. That was never really an issue with Fin AI Agent. You turn it on, point it to a knowledge base, and just let it go"
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
