Early Stage | Intercom

Program benefits and eligibility

90%
for the 1st year, from $65/mo
50%
for the 2nd year
25%
for the 3rd year
Early stage
Up to $1M in funding and less than 2 years old
Small team
Fewer than 5 employees
New customer
Not currently an Intercom customer

Give customers the support they need, before they need it

Outbound Messages
Cut support volume by informing customers when issues arise with the largest selection of messages, including in-product, email, mobile push, chatbots and banners.
Right message, right time
Inform customers when issues arise through the largest available selection of channels: from in-product, to push and SMS.
Series
Create cohesive, targeted message sequences across channels with a no-code visual builder.

Get more done faster with our AI-enhanced workspace

Tickets
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
Inbox
Our shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Help Center
Easily connect your Help Center across the whole platform—so customers can find the most accurate answers when and where they need them.

Resolve 50% of customer questions. Instantly.

Fin
Resolve 50% of customer questions and reduce your team's ticket volume instantly with Fin, our breakthrough AI bot.
An AI bot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.
Seamless human handoff
Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.
Connect it all with Workflows
Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.

Give customers the support they need, before they need it

Outbound Messages
Cut support volume by informing customers when issues arise with the largest selection of messages, including in-product, email, mobile push, chatbots and banners.
Right message, right time
Inform customers when issues arise through the largest available selection of channels: from in-product, to push and SMS.
Series
Create cohesive, targeted message sequences across channels with a no-code visual builder.

Get more done faster with our AI-enhanced workspace

Tickets
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
Inbox
Our shared Inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Help Center
Easily connect your Help Center across the whole platform—so customers can find the most accurate answers when and where they need them.

25,000+ companies scale their teams with Intercom

10,000
Top global startup clients
500+
Y Combinator companies choose Intercom

“Intercom's startup program is a game-changer for early-stage companies. Its customer service platform has powerful AI capabilities that let us scale up with demand, and delight our customers by delivering fast, proactive, and accurate support."

Bobby Pinero, CEO and Co-Founder

FAQs

You’ll have access to the best of Intercom like powerful automation tools and AI features for growing teams. You’ll get all of these features at a 90% discount, from $65/month for your first year, 50% off your second year and then 25% off for the third year.

Here’s a quick breakdown of what you have access to:

- 6 Advanced Seats (Feature List)

- 20 Lite Seats

- Proactive Support Plus: 500 messages per month (Product tours, checklists, surveys)

- 10 Fin Resolutions per month

Your 90% discount applies to usage based costs for Email, Messages Sent over (500 per month) and additional Seats (over 6).

The discount does not apply to Fin (over 10 per month), Phone, SMS & WhatsApp which are charged at list price. Here is a full guide to Intercom’s usage based costs

10 Fin Resolutions per month are included, after that they are charged at 99c per resolution. Read more about Fin pricing here.

In the first year you get this program for $65 per month from the original list price of $693. That's a 90% discount! Subsequently, in the second year, you’ll get a 50% discount, followed by a 25% discount in the third year. If the costs are too high in the second year and beyond you can move to our Essential plan starting at $39/month.

If your company is not eligible, you should connect with our Sales team via our Messenger to explore additional Intercom benefits.

You can apply to be a partner here. Our team will review your application and get back to you.