You'll find your Messenger settings in Messenger & Omnichannel. The Messenger settings are divided into three sections. We’ll go through what each of them contains and how to manage them below.

This is where you manage your Web Messenger.

This is where you manage your Mobile SDKs.

The settings here are the same as Web, other than where a feature is web-only. Learn how the Messenger works on mobile apps.

The Content tab relates to your customer's initial experience with the Messenger, from the Messenger Launcher to the Messenger Home.

This is where you can choose to use the Default Messenger or Compact Messenger shape.

This is where you control which spaces your visitors and users see in the Messenger by turning them on or off.

Reorder how the spaces appear by using the drag and drop on the left. The Home Space will always remain at the top, but it can be turned off if you’d like to remove it from your Messenger.

Choose how you’d like to greet people and introduce yourself when they open the Messenger.

Customize Messenger Home by adding and removing apps. Choose whether customers can start a conversation with you, search for articles in your Help Center, see featured News announcements, or view any other custom apps.

You can decide to show or hide the Messenger launcher based on audience rules.

In Styling, you’ll find all the ways you can customize and style the Messenger to match your brand and preferences.

Select your brand colors to match your Messenger Background color and the Action color which is used in buttons, links and more to highlight and emphasize.

Stylize the Messenger Home with your logo and decide whether to display your teammates’ avatars for a more personal touch.

The space available for a logo will change if you've chosen to show your team avatars.

Customize the Messenger header further with optional color gradients, background image, background fade, or text color.

Decide how the Launcher should appear by uploading your own image, and choosing where to position it on your site.

Design the Messages Space and choose how to introduce your team, set expectations, and control conversation behaviors from Conversations.

Control inbound conversation volume by deciding who can start a conversation in the Messenger. You can make this more targeted by adding display conditions based on user attributes.

You can also turn on/off and add display conditions for the following options:

Edit the Team introduction to introduce your team to customers and set expectations before they start a conversation in the Messenger:

Write a Special notice to all your visitors and users. For example, if your response times are slower than usual.

Set your Office hours and reply times and let customers know when to expect a response.

Choose whether users and visitors are required to leave their email before starting a conversation. For example, we could require an email from users and visitors Only outside of office hours.

In General settings, you’ll find all other Messenger settings, including your Messenger preferences, supported languages, and security settings.

Configure your Messenger preferences such as whether customers hear a sound for incoming messages you send:

Choose which default language should be displayed in the Messenger interface for all customers, or add different languages to display the Messenger in these languages when they match your customer’s browser or device settings.

Keep your Messenger secure by listing your trusted domains and subdomains, separated by commas.

We also strongly recommend setting up identity verification to keep third parties from impersonating your logged-in users and seeing their conversations.

When you’re happy with your Messenger preview, click Save and set live.