Use Fin anywhere you support your customers—no migrations needed.
Fin integrates seamlessly with platforms like Zendesk, Salesforce, or your custom-built Helpdesk, delivering instant, AI-powered support across every channel.
Fin learns from your existing content, follows your automation rules, and works alongside your human agents—right inside the tools you already use.
You have full control over how and when Fin interacts with your customers—adjusting Fin’s tone of voice, answer length, actions, and routing to your human team—without needing technical support.
You can sign up for a free trial of Fin for Zendesk. The Salesforce and Fin over API integrations are available in an early access beta. If you're interested in getting access contact sales.
Use the most sophisticated AI agent in customer service
Fin 2 is the next generation of AI agent that can resolve 54% of your support volume with human-quality service. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
Fin integrates with:
Zendesk tickets (email, forms, etc.)
Zendesk messaging (Zendesk Messenger, social, mobile SDKs, etc.)
Intercom Messenger with hand-off to Zendesk tickets or Salesforce cases.
Salesforce cases (email, forms, etc.)
Salesforce Messenger
coming soonYour API
coming soon
Fin for Zendesk
Get the best AI agent, and keep your team on Zendesk—Fin can instantly resolve your support tickets, emails and messages on Zendesk:
Set up in under 15 minutes.
Handles tickets, emails, live chat, SMS and social.
Learns all your support content from Zendesk Guide instantly.
Follows your Zendesk ticket assignment rules.
Hands off to your team directly in your Zendesk workspace.
Continue using all your existing Zendesk automations and reports.
Fin for Salesforce
Get the best AI agent, and keep your team on Salesforce—Fin AI Agent can instantly resolve your support cases, emails and messages on Service Cloud:
Set up in under 60 minutes.
Handles cases, emails, and messaging.
Learns all your support content from your Help Center instantly.
Follows your Service Cloud’s case assignment rules.
Hands off to your team directly in your Service Cloud workspace.
Continue using all your existing Salesforce automations and reports.
Fin over API coming soon
Soon, Fin will integrate with almost any platform or product. Whether for a custom search experience or to answer questions in a customer forum, you can integrate Fin using an API to deliver fast, accurate answers where your customers need them.
FAQs
How much does it cost to integrate Fin with my existing platform?
How much does it cost to integrate Fin with my existing platform?
Fin for platforms pricing is designed for simplicity and transparency. You only pay for the base subscription and additional resolutions beyond the included 50:
$49/month includes 50 AI resolutions.
$0.99 per additional resolution.
Unlimited teammates – no additional seat costs.
Resolutions reset monthly and don't carry over.
Can I set usage limits to control costs?
Can I set usage limits to control costs?
Yes, you can set usage limits to receive alerts or stop Fin when a certain number of resolutions is reached within a month.
Is Fin for Zendesk available now?
Is Fin for Zendesk available now?
Yes, you can sign up for a free trial of Fin for Zendesk from our pricing page. Select Your existing platform > Start free trial.
Is Fin for Salesforce Service Cloud available now?
Is Fin for Salesforce Service Cloud available now?
Fin for Salesforce Service Cloud is in an early access beta. Contact sales for access.
Will Fin be able to integrate with other platforms?
Will Fin be able to integrate with other platforms?
Yes! Soon, Fin will integrate with almost any platform or product. Whether for a custom search experience or to answer questions in a customer forum, you'll be able to integrate Fin using an API to deliver fast, accurate answers where your customers need them.
How does Fin work with Zendesk?
How does Fin work with Zendesk?
Fin can resolve tickets on Zendesk using full conversation history for context. It follows assignment rules and applies Fin-specific tags for routing and reporting.
Which Zendesk channels does Fin support?
Which Zendesk channels does Fin support?
Fin works across all Zendesk messaging channels, including web, iOS, Android, WhatsApp, Facebook, Instagram, and more.
Can I use Fin with the Intercom Messenger in Zendesk?
Can I use Fin with the Intercom Messenger in Zendesk?
Yes, you can install the Intercom Messenger on your site or app, and conversations will be opened as tickets in Zendesk for centralized management.
How does Fin work with Salesforce Service Cloud?
How does Fin work with Salesforce Service Cloud?
Fin can resolve cases on Service Cloud with full conversation history and structured responses tailored to each channel.
Can Fin integrate with Salesforce Messaging?
Can Fin integrate with Salesforce Messaging?
Salesforce Messaging support is coming soon.
Can I automate workflows with Fin for platforms?
Can I automate workflows with Fin for platforms?
Yes, you can use Intercom’s no-code visual builder to create workflows for:
Greeting customers
Routing questions by topic, sentiment, etc.
Triaging new cases
Collecting customer details
Using Custom Answers
Summarizing conversations with AI
Handing over to your team
How can I track Fin’s performance on my platform?
How can I track Fin’s performance on my platform?
You can use Fin’s report to track key metrics such as:
Involvement rate
Deflection rate
Answer rate
Resolution rate
Impact over time
Resolution state (confirmed, assumed, or routed to team)
Custom answer resolution rate
Abandoned rate
Routed to team rate
And more
Can I use my existing reports in Zendesk or Service Cloud?
Can I use my existing reports in Zendesk or Service Cloud?
Yes, you can continue using your existing reports in Zendesk or Service Cloud alongside Fin’s insights.
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