Fin AI Agent can resolve up to 86% of your support tickets, emails and messages on Zendesk. Fin delivers superior performance, answers more complex questions, and is easier to set up—creating a better experience for your team and your customers.
Quick and easy to set up
You can set up Fin on Zendesk in just four easy steps, and it will start answering questions immediately.
Sync your knowledge base.
Connect to the Zendesk API.
Customize Fin’s tone of voice, behavior, and actions.
Test Fin and go live.
Channels
Fin on Zendesk includes all of the latest Fin 2 features & capabilities, and works across the following channels:
Tickets (email, forms)
Live chat on Intercom Messenger
Zendesk Messaging:
Live chat
Facebook Messenger
WhatsApp
Instagram Direct Message
Android
iOS
And more
Features
Fin and Zendesk Tickets
Fin can resolve tickets on Zendesk while drawing on the conversation history for full context, and structuring every answer specifically to each channel. When a customer sends an email or submits a form, Fin can pick up the ticket based on your assignment rules in Zendesk, and apply Fin-specific tags on the ticket to help with routing and reporting. Learn more.
Fin and Zendesk Messaging
Fin works seamlessly across all your Zendesk messaging channels including web, iOS, Android, WhatsApp, Facebook, and Instagram. Learn more.
Fin and the Intercom Messenger in Zendesk
Use Fin with the Intercom Messenger in Zendesk for the best conversational support experience. Install the Intercom Messenger on your site and have conversations opened as tickets in Zendesk to manage everything from the same place. Learn more.
Fin and Workflows automations
Easily create powerful drag-and-drop automations with Workflows, Intercom’s no-code visual builder.
Determine how Fin greets a customer
Route questions with AI by topic, sentiment, and more
Triage new cases
Collect customer information like email, name, etc.
Use Custom Answers for specific questions
Summarize the conversation with AI
Hand over to your team
And more
Fin performance insights
Since all tickets that Fin is involved in are captured on Zendesk, you can report on them using your reporting tools directly in Zendesk.
You can also track Fin’s quality and performance using a customizable report on Intercom that showcases key metrics and charts, including:
Involvement
Deflection rate
Answer rate
Resolution rate
Impact over time (answer rate, deflection rate, resolution rate)
Resolution state (confirmed resolution, assumed resolution, routed to the team)
AI answer resolution rate
Custom answer resolution rate
Abandoned rate
Routed to team rate
Fin for Zendesk is in an early access beta. Contact sales if you're interested in getting access.
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