You can change your Help Center's URL by setting up a custom domain.
By default, your Help Center URL is set to intercom.help/exampleapp.
Get started
To add your custom domain, go to Settings > Help Center > Configure & style and open the General > Domains section.
Then add a link to your log in page under the Privacy section.
Create CNAME Record
Now go to your DNS provider (e.g. GoDaddy, Cloudflare, DNSimple or Route53, etc.) and create a CNAME record with a target host of custom.intercom.help. We’ve created this guide to help you or your engineer set this up.
Notes:
Both subdomains (e.g. help.exampleapp.io) and subpaths (e.g. exampleapp.io/help) are supported.
DNS changes can take up to 72 hours to take effect but they typically happen much faster.
Here's an example of the setup using Cloudfront, but this should work with any other CDN, as well.
First, you'll want to create a new distribution in Cloudfront as "Web" and add the following details:
Origin Settings
Origin Domain Name: custom.intercom.help
Origin Protocol Policy: HTTP Only
Default Cache Behavior Settings
Viewer Protocol Policy: Redirect HTTP to HTTPS
Allowed HTTP Methods: GET, HEAD, OPTIONS
Forward Headers: All
Query String Forwarding and Caching: Forward all, cache based on all
Distribution Settings
Alternate Domain Names (CNAMEs): [Custom domain used in your Educate settings]
SSL Certificate: Your custom SSL Certificate
Custom SSL Client Support: Only Clients that Support Server Name Indication (SNI)
After creating this distribution, you'll add it to Route53.
These are the settings you can use:
Name: [Custom domain used in your Help Center settings]
Alias: Yes
Alias Target: [CloudFront Distribution you just created]
There is a here is a tutorial available here from our developer docs.
Finally, configure SSL (by using a third party or hosting your own SSL certificates).
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