Fin Vision means solving issues faster by letting your customers show, not tell. Fin can read and understand images—like screenshots, invoices, and error messages—so customers can share what they see without lengthy explanations.
Fin instantly analyzes customer-shared images to diagnose issues, provide solutions, or capture key details.
Fin automatically extracts text content, UI elements, reference numbers, and error messages from images.
Fin responds to images sent via chat or email.
Fin understands context across photos, screenshots, and GIFs customers share.
How to use Fin Vision
Fin Vision is automatically enabled when you set Fin AI Agent live over chat or email—no configuration required.
Image processing capabilities
Fin automatically processes images shared by customers and can extract:
Text content from screenshots and documents
UI elements and highlighted sections
Reference numbers and activation codes
Error messages and warnings
Product details
Context-relevant information
Understanding context
Fin intelligently distinguishes between:
Photos vs screenshots.
Images containing important information vs friendly GIFs sent as greetings/thanks.
Note:
Fin currently can't generate or send images when providing AI answers. Fin can only send images through Custom Answers.
Fin currently can't read or understand images in your support content. Fin will only look at text within the content you've enabled.
Fin currently can't read ALT text in images.
FAQs
What image formats does Fin Vision support?
Fin Vision supports standard image formats including JPG, PNG, and GIF files shared by customers.
Does Fin Vision work in all languages?
Fin Vision can extract text from images in multiple languages, though recognition quality may vary depending on language and text clarity.
Can customers send multiple images at once?
Yes, customers can send multiple images, and Fin will process each one to extract relevant information.
Can Fin Vision be disabled?
No, this is used to enhance Fin's understanding of customer messages and can't be disabled.
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