What is Fin Voice?
Fin Voice is an AI phone agent. It answers calls instantly and resolves complex questions, without any hold times or phone menus.
Fin Voice is in early testing with a small group of Intercom customers and a wider release is coming soon.
Key capabilities
Capability | Description |
Instant, 24/7 phone support | Fin answers calls instantly at any time of day, providing fast, accurate responses with no wait times or phone menus. |
Understands and responds naturally | Fin listens actively, adapts to follow-up questions, and keeps conversations flowing naturally—so customers don’t have to repeat themselves or navigate rigid prompts. |
Multilingual | Fin Voice supports multiple languages and adjusts to each caller with natural conversational fluency. |
Handles interruptions smoothly | Customers can interrupt at any time, and Fin will adjust seamlessly—just like a human agent. |
Uses your knowledge base | Fin pulls answers from the same knowledge base used for live chat, email, WhatsApp, and more, ensuring consistent support across channels. |
FAQs
How is Fin Voice different from traditional IVR or phone menus?
How is Fin Voice different from traditional IVR or phone menus?
Unlike traditional IVR systems that rely on rigid menus and touch-tone inputs, Fin Voice understands natural conversation. Customers can ask questions in their own words, and Fin will respond intelligently—without requiring them to navigate menus or follow a set script.
I’m on the Fin Voice beta waiting list. What’s next?
I’m on the Fin Voice beta waiting list. What’s next?
If you’re on the beta waiting list, we’ll reach out as soon as spots become available. When it’s your turn, you’ll receive an invitation with setup instructions and details on how to start using Fin Voice.
What happens if Fin Voice can’t answer a question?
What happens if Fin Voice can’t answer a question?
If Fin Voice encounters a question it can’t resolve, it will pass the call to a human agent or offer alternative support options, like live chat or email.
How much does Fin Voice cost?
How much does Fin Voice cost?
Pricing details for Fin Voice will be available closer to the full release.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts