Arabic, Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, and Vietnamese.

You can localize the Messenger for your product, website and/or mobile app with just a few clicks. 

Go to Settings > Channels > Messenger and under the General tab you'll find Choose supported languages.

Then, add a language you want to support:

Now all of the UI language in the Messenger, such as Send us a message and your team intro will be localized in these additional languages to match your customer's device settings.

For example, even if your default language is English, the Messenger can appear in French to your French users, in German to your German users and so on.

If you'd like to set a new default language in your Messenger, click Make default next to a language you've added.

Intercom auto-detects the language of your users using machine learning ("Detected language"), or from their browser settings ("Browser language"), which then gets stored as a user attribute.

Like any other attribute, you can use this to filter your Contacts according to language and then click New message.

Or, you can create a Proactive Support message and use Audience rules to send to users based on language.

After you've localized the Messenger for your supported languages, you can enable Multilingual Fin and provide customers with automated answers in multiple languages.

If you've localized your Messenger and your Help Center, content shown in the Article Search card will match your user's browser language. If you don't support your user's browser language, the default language of your Help Center will be shown.

At the moment, most Messenger apps are only supported in English.

Yes, you can override this language by setting a user attribute called language_override.

Here is an article on the different ways in which you can set this attribute: Enforce the language of the Messenger, Fin AI Agent and Workflows for specific users.

When Intercom is loaded in your mobile app, the user's language is detected based on the language of the OS. The Messenger will load in the user's language if it is supported in your workspace. If your workspace doesn't support their language, the Messenger will load in your workspace's default language

Intercom does not automatically track mobile user's language in an attribute on their profile like we do for web. For user's loaded in the Messenger on the web, Intercom tracks their language in the "Browser language" attribute, which is only applicable to web integrations.

If you want to target outbound content at mobile users based on language, you will need to set up tracking yourself. You can either use the language_override attribute to track mobile user language, or create a custom attribute to track language.

When a new contact is created from WhatsApp, their language is determined based on their number prefix. If the language is supported by your workspace, this language will be set as the contact's Messenger and browser locale. Otherwise, your workspace's default language will be used.

Yes, you can also configure your Help Center and Fin AI Agent to support multiple languages.