Reduce inbound conversation volume by displaying critical outage information on your Messenger home screen. Give Fin AI Agent access to incident data from Statuspage, automatically resolving conversations related to outages. Customers can also subscribe to updates via email or text to stay informed.
With the Statuspage app, you can:
Automatically resolve outage-related conversations by giving Fin AI Agent access to incident details.
Display real-time system status updates in Messenger, reducing customer inquiries.
Let customers subscribe to incident alerts and receive updates via email or text.
Enable your support team to view and share system status directly from their inbox during conversations.
You need a Statuspage account to use the Statuspage app.
Install Statuspage app
You’ll find Statuspage in the Intercom App Store. Click Install now to add it to your Intercom workspace.
Add your Statuspage ID to complete the setup.
Once you’ve connected your Statuspage account, go to Settings > Channels > Messenger.
Open the section Customize Home with apps.
Choose to set it up for visitors or users (you can show the Statuspage app to both users and visitors).
Then click Add an app and select the Statuspage app.
Once added, the Statuspage app will automatically show your most recent status update for users and/or visitors in the Messenger.
If your customers click the app, they’ll see your latest update, your performance over the past 30 days, and any past incidents you reported. They can also subscribe by email, text, Atom, Twitter, Atom or RSS feed, for Statuspage updates directly in the Messenger.
Setting the Content Security Policy
If your website sends the Content Security Policy (CSP) header, you need to add intercom-sheets.com to the frame-src directive of your header. Otherwise the StatusPage app might fail to load inside Messenger.
If you are seeing a Content Security Policy (CSP) error, you may need to add *.statuspage.io to the form-action CSP directive.
See your product’s real time status from the inbox
To add the Statuspage app to your inbox, click Edit apps on the bottom right of your right hand sidebar.
Then, add the Statuspage app by pinning it to the sidebar.
Now you’ll see your product’s status as you chat to customers.
If you need more details on the current status of your product, just click on the status to open your Statuspage.
Share your product’s status in customer conversations
You can also quickly share the app in conversations. Just hit ⌘ K on a Mac or Ctrl K on a Windows and start typing in "Status.." and select Use Statuspage.
This adds the app in the composer, where you can send it to your customers.
When you share your status with your customers, encourage them to subscribe to your Statuspage so they can receive real-time notifications as your Product’s status changes, without having to get in touch.
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