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Apps and integrations explained
Apps and integrations explained

The app store is where you’ll find apps and integrations built by Intercom, apps built by other companies, and apps for the Messenger.

Liam Keegan avatar
Written by Liam Keegan
Updated over 2 months ago

The Intercom App Store is where you’ll find a collection of public apps that integrate with Intercom. It contains both apps built by Intercom, and apps built by other companies.

To access it, just click on the App Store icon in your main menu:

You’ll now see a list of all apps in the app store. You can filter by collection, like "For sales teams", "For marketing teams", and "For support teams" from the top left menu. 

Or, you can filter by category, like "Analytics", "Automation", or "Lead capture", etc. 

You can also filter by which Intercom product an app works with.

Or simply search for a specific app using the search bar:

How to install an app

To install an app, just click on one of the apps in the app store and follow the short instructions.


After you've installed an app, your teammates will automatically be notified so everyone can make use of the new functionality.

How to know if an app is free or requires a subscription

When you click on an app, at the top of the listing it will tell you whether it is 'Free', if you can 'Trial for free', if 'Some features free', or if it is a 'Paid' app. To get more information on pricing, or to learn what's included, you can reach out to the developer of the app.


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