Intercom reporting provides a comprehensive breakdown of everything important to your business. Whether you use Intercom for Automation, Human support, Proactive support, or all three!

You'll find all your reporting here in Reports.

Create your own Custom report by using the ➕ at the top of the page. Custom reports are the best way to get exactly the data you need, the way you want to view it.

Any Custom reports you create will be saved under My reports.

You can also save any prebuilt reports to My favorites by clicking the heart icon at the top of a report for quick access to your most used Intercom reports.

If you require a more detailed breakdown of your conversation or ticket data, or would like to archive it for record keeping purposes, you can also export a CSV in a given date range.

This report gives a high level overview of what’s going on in your Intercom workspace:

In the Customer Support Overview report, when looking at "Teammates" chart, the "Summary of teammates" row is not affected by team filters. It will show the median response time and CSAT for all teammates, regardless of which filter is selected.

This report shows you the impact you're having at each stage of The Support Funnel. There are three stages in the funnel:

This report shows you the impact Fin AI Agent has on your business. You can measure:

This report offers insight into the impact that Workflows have on your automation efforts. You’ll find:

Topics show a visual breakdown of the topics your customers chat about. Take a deep dive into each conversation topic to understand how your team performs when handling different topics.

Suggestions use machine-learning to give you a head-start on which topics to track. They are potential groupings of conversations that share similar keyphrases.

This report gives you insight into your team’s workload, the issues your customers are facing and the state of your inboxes.

With dynamic filters, you can see the following data, organized by team, topic, channel and more:

This report presents the total number of tagged conversations over time, and the number of conversations with specific tags. You’ll get an overview of any trends, and can easily export the report.

This report shows you all conversation ratings and remarks from customers, so you can celebrate your high performers, and help those who might need some coaching. Advanced filtering enables you to see how your team performs on different topics or conversation types.

This report lets you see how effectively your support team handles conversations over time. It highlights:

This report offers a quick overview, and a more in-depth look at your team’s response times and time to close conversations. Responsiveness is broken down by channel, day and hour.

This report gives you insight into where your team is meeting or missing your SLA targets.

You’ll see:

This report is a one stop shop for support managers to check in on how each team inbox is performing. This report focuses on assessing how your team handles incoming issues within the team inbox to provide you with instant access to accurate metrics and insights for data driven decisions.

This report allows support managers to check in on how individual teammates are performing, or for teammates themselves to self assess their own performance across a variety of key performance metrics. It offers instant access to accurate metrics and insights for data driven decisions.

This report shows an overview of your team's ticket handling, and can be filtered down to individual ticket types, on a team or teammate level. You’ll find:

This report sheds light on how your help content is performing, so that you can improve the self-serve support experience for your customers. It shows:

This report gives a clear look at how your team is generating new leads with Intercom. You’ll see:

This report is most useful with Intercom’s Salesforce app and shows you:

This report lets you see how your ongoing messages are performing, whether your messages are sending as expected and if any users have received too many messages.

The report shows: