Skip to main content
All CollectionsAI & AutomationAutomationSettings
Customize your bot’s identity to suit your brand
Customize your bot’s identity to suit your brand

Easily choose a name, colour or icon for your bot.

Liam Keegan avatar
Written by Liam Keegan
Updated over 2 months ago

It’s easy to customize your bot’s identity to suit your brand. Just go to Settings > AI & Automation > Automation.

Here, you can change the name and also upload a new profile picture to give your bot a customized avatar.

Ensure your bot's color is in contrast to the color of your Messenger.

You’ll see a preview of how it’ll appear to your customers on the right.

Click Save changes to set your bot's new identity live.
​

Note:

  • Your bot's identity will appear for all messages sent by bots in the Messenger (including Fin and Workflows).

  • The name and identity that teammates see in conversation histories where the bot has engaged with users will always be the current bot identity.

💡Tip

Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts

Related Articles
Customize your Help Center
Turn on the bot inbox
Set up and customize the Messenger
Customize Fin AI Agent in the Messenger
Customize Fin AI Agent's personality
Did this answer your question?