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What is Intercom?

How Intercom works, what it can do for your business and what makes it different to other solutions.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated yesterday

What can I do with Intercom?

You can use Intercom for:

  • Customers - Meet your customers wherever they are, whenever they contact you, with omnichannel support and a fully integrated help center. Plus, forget everything you knew about chatbots—with Intercom you'll have Fin AI Agent.

  • Support agents - Maximize agent productivity with a complete, easy-to-use inbox featuring Fin AI Copilot, tickets and built-in phone.

  • Support leaders - Optimize team performance with AI reporting and insights, workflow automation, outbound messages, and robust integrations.

Who uses Intercom?

Small businesses and startups to mid-market companies. Intercom offers three plans to cater for all your needs — whether you're just starting out, or you have a large support team and established operations.

Is Intercom for you?

Start a free trial and find out — no credit card required.

What sets Intercom apart?

Intercom is the only complete AI-first customer service platform. The platform is built on a single AI system with three major components designed to transform customer service for everyone:

  • AI Agent provides instant, accurate answers for customers 24/7.

  • AI Copilot provides instant, always-on assistance for support agents.

  • AI Analyst provides holistic AI insights and recommendations for support leaders.

All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.


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