After configuring your help center to support multiple languages, you can translate each public article into languages you support. For example, if you set your Help Center to support English and French, you’ll be able to create a version of your public articles for both languages.

Once you’ve published articles in multiple languages, your Help Center will automatically detect your customers’ browser language, and show the matching articles. For example, when a French visitor lands on your Help Center, they’ll see your French articles. If they’d like to see the English version, they can easily switch the language:

After you create a public article in your default language, switch to the language you’d like to add a translation for at the top of the page.

After selecting one of your supported languages, compose the translated version of your article and click Publish.

Your translated version will automatically be added to the same Help Center collection as the original version and will be made available to Fin AI Agent and Fin AI Copilot. You can manage these settings in the Details panel next to the article.

If you translate articles within a collection, make sure you translate the name of that collection, or it won’t appear on your Help Center homepage. The articles will still be accessible in searches, and when you send them directly to customers. 

And that’s it. Your translated article is now available!

Each article translation is color-coded so you can easily see which articles have been translated and published from the article editor in the Knowledge Hub.

For example, this article is published in English and has an unpublished draft in French.

The Knowledge > Content page shows a language label next to each public article with multiple translations.

You can also add a 'Language' column to the content table.

And filter your content by language to see and manage public articles in a particular language(s).