The Contacts page contains the People and Company details for each Lead, User, and Company profile within your Workspace in a list format for easy reviewing, filtering, or to create customized lists to meet your needs.

When you click into the Contacts page by default you'll land directly into the Active People segment. It shows you a list of all your Users who have been Last seen within the past 30 days.

From here you can click into any of the other default segments - All Users, All Leads, New, and Slipping Away - as well as any custom segments you might have created for your workspace.

Let's look more closely at the key features of the People list. 

Using the + Add filter button, located at the top of any People list, you can apply various filters to drill down into your user base to answer specific questions. A default Intercom install will include a number of standard People and Company attributes which will generate lots of useful data to filter on.

But you can also send Intercom any data that might help you better answer questions of your user base. There are two types of data that you can send through for People contacts: Custom User Attributes and User Events. They'll appear here in your filter bar alongside the standard user attributes.

In the left-hand column of the Contacts page, at the top of the People section you’ll see your segments. There are 3 default segments available here when you first install Intercom: 

You can of course create whatever segments you want, based on any combination of criteria you like, and they'll display here within your People list.

Above the columns of any People list you'll find the buttons to trigger bulk actions. Here (depending on what Intercom product you have) you can message, tag, delete, or export any selected list of People.

To the right of your list you'll see the data columns that have been selected to be displayed. These show the value for each attribute within a Lead, User, or Company profile. You can customize what columns you want to show by selecting them within the displayed user attributes dropdown menu accessed via the button at the top right above the data lists columns. 

At the top of the left column, next to Contacts, is the '🔍' search button to search your People contacts by user name, email address or by tag (details on how to bulk tag People here). 

You can easily create and send Proactive support content (depending on your Intercom subscription package) to a list of People based on the conditions you set in the filter bar. Just click on the 'New message' button on the left above the lists columns, and select the Proactive support content type you'd like to send.

When Intercom is installed, all People (i.e. anonymous Visitors, Leads, and Users) are treated as individuals and will not be automatically attached to any specific Company.

To group People according to the Company they are associated with you'll need to enable the Companies feature.

Once this has been enabled you can click on the Companies tab within the left-hand column of the Contacts page to see a list of all the company profiles within your workspace.

Just like with the People list, you can easily filter, message, and tag companies as well as export data for the companies within a given list.