Mobile Carousels are multi-page messages that allow you to show your users around, provide support, and highlight features you know they'll love in your iOS or Android app.

With no code required, Mobile Carousels are highly customizable and easy to create.

First, go to Proactive Support and click New message in the top right corner:

Then, choose Mobile carousel as your content type.

You can also choose to start with a pre-made template by picking this content type from the left sidebar.

Then give your carousel a title.

Now it’s time to choose the general settings for the carousel, these will apply to all screens:

The settings are:

You can also switch between an Android or iOS preview:

This is also the screen where you can start a new test on your carousel. Just click Run a new test.

To create a new screen click one of the the “+” icons:

To change the order of your screens, click and drag the handle icon:

Select an existing screen to open and edit it:

There are four layouts to choose from and customize, or you can start with a blank slate. This example is the “List with icons” which is perfect for explaining a number of improvements, or the top ways that a user can get value from your app:

The content of each screen can be edited directly inline:

The following formatting is supported:

For a more personalized experience, you should include user or company attributes in your messages. Just hover and click the ‘{...}’ icon, then select the attribute you’d like to insert.

To edit an image or an ‘image with text’ block, just select it and click ‘Edit image (with text)’. Then, enter the new content, and add it to the message.

To add a full-width image, or an image with text, hover over the screen and click the “+” icon, then select the type of image you’d like to add.

On any screen in a carousel you can add a button to request one of the following device permissions:

The button labels can be edited directly by clicking on them.

On the final screen of a carousel you can also add a button to:

When a user of your app accepts a request for device permissions (like location), the native system dialogue will open so they can grant the permission:

Once you’ve designed your Mobile Carousel, the next step is to automatically show it to a target audience.

First, choose if the message should be ‘Ongoing’ or ‘One-off’:

Then, choose who this carousel should be sent to:

Next, add rules to define the audience for your carousel. For example, to encourage free users who are getting value from your app to upgrade, you could target anyone on the ‘Free’ plan, who has been a user for more than 30 days, and had more than 10 sessions:

If you launch your carousel with code directly from within your mobile app, you can choose to turn off automatic sending:

To accurately gauge the impact of a Mobile Carousel, you should define a goal based on your users’ data that represents the action you want them to take in your product. Choose “+ Add goal” and select an attribute or event:

With the example used above - encouraging free users to upgrade their plan - a suitable goal might be ‘Plan is pro’.

Next, select the period in which you’d like your customers to achieve the goal.

Next, you should schedule a carousel to send at exactly the right time. There are three ways you can do this:

To define a custom time, click the start time, then hold ‘shift’ and click the end time.

Your message will then send during the selected period.

You can also set delivery times across multiple days.

And that’s it. Your Mobile Carousel is ready to send!