You don’t have to wait to get back to your desk to reply to a user or visitor. The Intercom Conversations for iOS and Intercom Conversations for Android mobile apps allow you to quickly reply to conversations on the move.

You can easily add notes, tag and assign conversations, apply macros and view your customer’s profile pages. 

Conversations assigned to you are found in the 'Me' box and the 'Unassigned' box lets you view all open conversations.

If you’re regularly traveling between meetings but still need to keep an eye on your inbox, you should set up mobile push notifications. This will help ensure you don’t miss any new important messages.
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You can quickly resolve your customers' queries while on the move by using macros, help articles, images, and GIFs right from the composer.

If you don’t have time to send a detailed answer to a customer there and then, you can quickly assign a conversation to a teammate, snooze it for later, or mark it as priority. For example, if a customer needs to get a bug fixed, you can assign the message to a support engineer. This will ensure your customer gets the help they need, right when they need it. Once they're sorted out, you can close the conversation right from the app.

You can add an internal note to any conversation so you can remind yourself or a teammate about a key detail. You can even @mention a teammate to notify them. Just be sure to reply to your customer to manage their expectations and let them know when they should expect a response.

This table lists all the features available in the Help Desk on web and indicates if the same thing can be done in the Intercom Conversations mobile app (the capabilities are the same across both the iOS and Android versions). In some situations the feature operates slightly differently between web and the mobile app, which will be described in the notes column.

If you're unable to log into the Intercom Conversations app on iOS or Android, try resetting your password here: https://app.intercom.com/admins/sign_in (you may need to sign out of Intercom to see this page) 👇

Then try logging in to the app again with your Email and new Password.

The Intercom Conversations App is currently in ‘maintenance mode’ which means the team are planning to resolve only severe widespread issues rather than build new features into the app. You can upvote, add comments and subscribe to any updates on the Product Wishlist here.