Setting up the right notifications will help ensure you never miss a new message or sign up again. Every teammate in your app can manage their notification preferences and daily sign-up email under their individual settings. 

You can choose whether you’d like to get notified of new conversations by email, desktop, mobile and/or browser alert. Here’s how to choose the best notification options for you: 

If you want to make sure you never miss a conversation you can get notified by email every time a customer gets in touch. Or you can choose to get notified by email in specific situations - for example, when conversations are assigned to you or a team you’re on. 

Sometimes your team will have to tackle other tasks that will take them away from the Help Desk. For example, they might have to investigate a bug. It can be really hard to switch between tabs and keep an eye on the Help Desk at the same time. In this case we recommend setting up desktop notifications that appear at the top right corner of your screen.

You can get notified of conversations by mobile when you’re on the move too. All you have to do is set up your mobile push notifications. This option helps you keep an eye on important conversations while you’re traveling between meetings, for example.   

If you really want to make sure a new message grabs your attention, you can tick the option to blink the browser tab every time you get a message. And you can choose a noise for your browser alert too. 

Each of your teammates can decide whether or not they’d like to get the daily sign-up email. This helps you keep track of new customers and companies who sign up that day.

From your notification preferences, you can select to receive a daily list of new signups for either new users or new companies: 

New users daily summary includes:

New companies daily summary includes: