Intercom’s mobile SDKs (for Android, iOS, React Native & Cordova) allow you to launch Articles (or Mobile Carousels) when your customers take specific actions in your app.
Use these methods to:
Open carousels from a list of tutorials on a help screen.
Show an article about shipping or returns on your order screen.
Launch an article or carousel automatically if a payment fails, or error occurs.
And more.
Important: To use these methods, upgrade your app to at least the following SDK version:
Android — 8.3.0
iOS — 8.1.0
Cordova — 9.3.0
React Native — 1.0.0
How does it work?
You’ll find the right method for your app at one of the following links:
As an example, this is the method for iOS:
Intercom.presentArticle(“123456”)
Where ‘123456’ would need to be replaced with the ID of your article, which you can find above the title when viewing your article:
Display a collection, or a custom list of articles.
The mobile SDKs also have methods that let you showcase specific articles or collections in different parts of your app, with Intercom’s UI, or your own custom interface. Read more about these methods here.
Targeted articles
Articles with a specific audience, will still be displayed to anyone who triggers this method in your app, even if they do not match the audience filters.
Reporting
When an article is triggered from code it is counted as a view, and you’ll see this in the views tab:
Note: Articles shown programatically continue count as views but there is currently no way to separate views based on how the article was shown (programatically or otherwise)
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