To streamline your customers’ experience, you’ll often need to link them to specific parts of articles in your Help Center. Or, with long articles you may want to include a table of contents, for easy navigation. You can do this using headings and subheadings.

When editing an article, just hover a header (H1, H2, H3, or H4) and you’ll see this button:

Click it to copy a direct link to this section, which you can then paste anywhere you like:

Now anyone who follows the link will be taken directly to that part of the article, whether they’re viewing it in the Messenger or in your Help Center.

With tables you could even link to different content for different people, for a more tailored self-serve experience.

When you send an article in conversations, select if you’d like to highlight a specific section here:

The whole article will be sent, with text from that section highlighted.

When your customer opens it, they’ll be taken to exactly the right spot.

A table of contents can also be enabled on articles using H1 and H2 headings. When viewing an article in your Help Center or Messenger, customers can effortlessly locate and jump to the most relevant sections of an article, saving both time and effort.

To enable a table of contents to appear on articles, go to Help Center settings and navigate to the Styling tab. Then go to Article page and toggle this on.

Articles viewed in the mobile SDKs now support anchor links. Tapping on a URL with an anchor link will bring users to a specific part of an Article.