Intercom now offers Regional Data Hosting in the following regions:
United States
Europe
Australia
This enables new customers to control the location of their data storage. By creating a new Intercom Workspace in their desired region, your customer data will not leave that region.
Regional Data Hosting in Europe and Australia is currently available to new customers on certain Intercom pricing plans.
Preparing for Migration
We don't offer migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.
CSV Export - export user / company data
CSV Import - import user data
API - read / create any user / company data
Events API - read / create event data
Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.
Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.
Apps & integrations
The following apps are not currently supported on EU and AUS workspaces:
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Campaign monitor
Clearbit reveal
Hipchat
Mailchimp import
Mailchimp subscribe
Mailchimp sync
Marketo
Marketo unsubscribe
Microsoft teams
Mixpanel
Outlook calendar
Pipedrive
Sample Data
Shopify
Subscription type of-in form
Trello
Wordpress
Zoom webinars
Available in Europe but not Australia:
Slack
If any of these apps are important to you, let us know in the Messenger 🙂
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