From Quick Commerce, to E-commerce, to Utilities and more - every business can benefit from bots answering customers' questions automatically and effectively. Now it’s more flexible than ever to integrate with external systems and use stored data to power your Workflows. Here are 5 ways you can use custom actions and objects in Workflows with customer-facing bots…
To let Fin provide a personalized answer.
To find an order.
To reschedule a delivery.
To request and process a refund.
To see meter reads.
To choose from specific data, such as items, orders and accounts.
Get started
A great way to get started is to think of common questions that your teammates spend considerable time answering, using information currently not available in Intercom.
Then use this information to power your bots by setting up:
It’s possible to use custom actions without custom objects. You can store data within an attribute on any of the standard objects in Intercom instead (People, Company, and Conversation). Using custom actions with Fin doesn't require custom objects either.
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