An email signature is text, like your contact information and business logo or profile photo, that’s automatically added at the end of email messages as a footer. You can customize the email signature for your business and apply it to all support emails written by your team, including replies.
You must have the permission "can manage workspace data" in order to be able to customize the email signature.
Get started
Go to Settings > Channels > Email > Email settings and scroll down to "Email signatures". Then select Customize default signature.
Use the dropdown to select the brand you want this signature to be used by.
Then select Edit to start customizing the logo, position, size, and text for this brand's email signature.
Add a logo
Start by adding a JPEG, PNG or GIF for your logo (maximum file size is 1MB). This can be positioned above, below, left, and right of the signature text body, or resized using the options below.
Note:
The default image size is set to 40 pixel height (image proportions are locked).
Text starts wrapping after 240 pixels.
It's only possible to have one logo.
To replace or remove an existing image, simply hover over it and upload a new file or delete it.
Add the text body
Now use the text editor to add sender attributes, and other info such as your team name, company website, links, etc.
Choose from the following attributes when you click on the {..} symbol:
Author name
Author full name
Author job title
Author phone number
Author department
Author emailApp name
Note:
It's not possible to edit the font used in the signature.
An email signature is automatically created for your workspace; if you want no signature simply delete all text associated with the signature.
If you need to edit your name, job title, phone number, email or department, you can do so from your public profile. This is accessed by clicking on your avatar in the menu, selecting your name, and then clicking Edit below the public profile section.
Note: It’s currently not possible to customize the sender name for replies to emails. It will always be " Teammate name from Company/Brand name ". For example, an email can’t be sent from “Team Compliance at Examply”.
Next, use the “+” icon to add a button, code, bulleted list, numbered list, or HTML.
You can also highlight and format the text to make it bold or add links.
When you’re happy with the preview, click Save.
Note:
It's currently only possible to create a business signature, not an individual teammate signature. A workaround is to have your teammates create their own personal macro with their name and sign off, which they can use at the end of an email they're sending from the Inbox.
Email signatures are only applied when replying to email conversations and are not included when a teammate replies to a ticket. When teammates reply to a ticket, an email notification is triggered, as opposed to a direct email reply. This is why an signature is not included beside the company logo.
Email signatures are also not added to emails sent via Outbound.
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