Empower Intercom Tickets interoperability with Data connectors by using ticket attributes in the Data connector configuration.
From the Data connector, you can access both your Ticket Types and Ticket Type Attributes with the the attribute selector.
Each ticket type is organized into its own section of the Attribute Selector just after the default ticket type, complete with all relevant attributes, and is prefixed by its ticket category name, e.g. Customer ticket or Back-office ticket.
Learn how to create Data connectors.
Ticket attributes in Data connectors can be used in:
Workflows
Inbox
Macros
CMD+K
Workflows example 👇
Note: No message is sent to the ticket when a Data connector is triggered from the Inbox.
List of available Ticket Attributes available in the Data connector Template Selector:
Ticket Title
Ticket Description
Ticket Status
Ticket Assignee ID
Ticket Assignee Firstname
Ticket Type ID
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