Accessing security and compliance documents

Here at Intercom our Data Protection, Security and Compliance teams work tirelessly to ensure your data is protected to the highest standard.

Intercom regularly tests security systems and processes to ensure we meet the requirements of our security policy and ensures that the physical and environmental security controls are audited for SOC 2 Type II compliance among other certifications, including:

This includes our:

Additionally, we have added FAQs about how we run security at Intercom and some white papers detailing security measures and testing protocols implemented for Intercom’s Fin AI features (including Fin AI Chatbot, Fin AI Copilot), which leverage large language models (LLMs).