Customize Fin reply buttons
By default, Fin AI Agent will show the options That helped 👍 and Talk to a person after presenting an answer.
However, you can change these options to show different reply buttons from 
Settings > AI & Automation > Fin AI Agent under Customize Fin reply buttons.
If you chose not to set expectations for human support, the button will say "Get more help" regardless of the options selected above.
You can also customize Fin's identity, tone of voice, and answer length.
Choose how Fin sets expectations
From 
Settings > Channels > Messenger > Conversations > With Fin, you can choose how Fin sets expectations when customers start a conversation in the Messenger.
Set AI Agent expectations
If you choose to Set AI Agent expectations you can select one of 6 options for the “Start conversation button text" or call-to-action (CTA) in the Messenger:
Send us a message
Ask a question
Chat with us
Start a conversation
Contact us
Contact support
Select a different CTA for Visitors and Users by toggling between these options at the top 
This is a good way of emphasizing when a conversation will be handled by a bot as it shows Fin's avatar and CTA buttons on the Messenger Home, Help, and Messages space to make customers aware.
Notice that if you don't allow Fin AI Agent to hand over to a teammate, only Fin's avatar will be shown and any subtext i.e. "AI Agent and team can help" will be removed.
Match teammate expectations
If you select Match teammate expectations you won't be able to change the "Start conversation button text" or call-to-action (CTA) for conversations handled by Fin AI Agent.
This means no AI Agent expectations will show in the Messenger. All conversations started (either with Fin or teammates) will look identical and match the Messenger settings for teammates including intro titles, teammate avatars, special notice banner, reply times etc.
Even if a customer starts a conversation with Fin and there is no human handover available, the Messenger will show teammate expectations (avatars, intro titles, reply times etc.).
You can also customize Fin's identity, tone of voice, and answer length.
FAQs
When will Fin AI Agent expectations be used in the Messenger?
Fin AI Agent expectation settings only apply to conversations that start with Fin i.e. where “Let Fin answer” is triggered as the first step in a Workflow as shown below:
For all other conversations and Workflows where Fin is triggered later in the conversation, teammate expectations (e.g. avatars, intro titles, reply times etc.) will be shown in the Messenger.
Are Fin AI Agent expectation settings available on mobile SDKs?
Yes, Fin AI Agent expectation settings are available on Web, iOS (v16.5.0) and Android (v15.6.0).
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