Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia.

You can identify which data region you’re hosted in by looking at your workspace URL:

Intercom also uses other third party sub-processors in order to provide our services, which you can read about in our Data Processing Addendum and see a list of here.

You can read more about how your data is stored in our Data Processing Addendum, for EU workspaces in our European Data Hosting Addendum, and for AU workspaces in our Australia Data Hosting Addendum.

If you are interested in EU or AU data hosting, you can read more about our Regional Data Hosting offering.

Customers retain all right, title and interest for the data provided to Intercom. You can read more about Intercom’s rights in storing, transmitting, and using the data in our Terms & Policies.

Intercom is a data processor for the customer data you send to Intercom. You are the data controller for your own customer data. You can read more about this in our Terms and Policies > Rights in Customer Data.

Intercom is a data controller of customer Account Data, the personal data that relates to your relationship with Intercom, such as account and billing information. You can see more information in our Data Processing Addendum.

Intercom is a data processor and engages certain third party subprocessors in order to provide our services. You can read more about how we engage with subprocessors in our Data Processing Addendum, and view our Subprocessors List under our Terms & Policies.