You'll receive an email notification when you have an invoice ready to view. This will be sent to the Billing contacts you’ve listed in your Payment details. You’ll need to log in to Intercom to view and download the invoice.
View an invoice
To find your invoices, go to Settings > Workspace > Billing and click on Invoices at the top. This contains a list of your invoices to download and view.
Download an invoice
To download a PDF of your invoice, go to Settings > Workspace > Billing > Invoices and click Download invoice.
Failed payment
We will retry payment on invoices once every 7 days for a total of four times. If a payment fails four times in a row the account will then be frozen. In order to resume access on the account, payment will need to be made.
Each failed payment attempt will result in notification emails being sent to the billing contact, as well as all teammates with access to billing settings.
You can retry failed payments from Settings > Workspace > Billing > Invoices. Simply select the Pay Now button beside the unpaid invoice.
Once payment is made the account access will be resumed. You may have to hard refresh to see service resumed on your workspace.
As a security precaution, if you are not an Admin on the account we are unable to share any account information with you.
With that being said, there are a few ways you could go about getting the invoices:
If you already have an Intercom account, request a teammate to update your role to have full permissions from Settings > Workspace > Teammates. Once your permissions have been updated you can view and download your invoices under Settings > Workspace > Billing > Invoices.
If you do not already have an Intercom account, request a teammate add you on as a teammate with full permissions under Settings > Workspace > Teammates. Once you have been added on as a teammate with full permissions you can view and download your invoices under Settings > Workspace > Billing > Invoices.
You can request an Admin from your workspace (with full permissions) email you copies of the invoices.
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